FAQs

Yes, however, there may be temporary delays in some cities due to COVID-19

It has been determined that being exposed to COVID-19 through packages are very low.

We are taking all necessary precautions set by the CDC and WHO. -We are distributing PPE such as safety masks and gloves

-We are maintaining a 6-foot distance (social distancing)
-We've increased our scheduled cleanings at all our fulfillment center
-Most of our packages are delivered inside your mailboxes, so no person to person contact is expected

Yes, it is safe to order on Aerobracelet.com, We use industry standard encryption technologies when transferring and receiving customer data exchanged with our site server.

Sometimes emails go to the spam folder. So, please check your spam folder first. If you still can't find it, please contact us at Support@aerobracelet.com

You can select your preferred payment method at checkout. 

We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. we accept all major credit cards. Visa, MasterCard, American Express, JCB, Discover, and International credit cards

Aerobracelet is required by law to charge state and local sales tax for orders shipped in the United States, where applicable.

In the checkout page select "show order summary" this will give you an option to enter a discount code. Your discount should be applied and you may proceed with your order.  You may also proceed until the end of the payment process and it will ask you if you have any discount codes. If you have any questions please contact us at support@aerobracelet.com

Each product page has a size chart tab that you may click on to get the proper size. Additionally you can also refer to our size chart  page

Easy breezy. Gently twist the braided rope over the right wing, then through the aircraft's nose and lastly over the left wing and wala! Start rocking your new, one of a kind Aerobracelet

We ship via USPS First class within the United States. Packages should be delivered within 3-9 business. International deliveries take between 8-21 business day and may vary. For more information check our shipping page here

Absolutely, we provide tracking number for your purchase, so you can track your order with peace of mind. Please keep in mind that it usually takes between 1-2 days for tracking information to update.

Yes, we accept returns and exchanges within 30 days after purchase. 

Please check our return policy for more information

You may start your return process here. You can also email us for any questions regarding your order at support@aerobracelet.com

DOMESTIC - Flat Fee $3.99

INTERNATIONAL - Calculated at checkout.

Check our shipping policy for more information

DOMESTIC- FREE Returns. However, original shipping fees will not be refunded.

INTERNATIONAL- Shipping fees are to be paid by customer. (Reduced from refund amount)

*Original shipping fees are non-refundable.

All international customers are responsible for any Customs taxes and fees.

Customs duty tax is a legal requirement that must be settled before your shipment can be delivered. Customs duty tax is a fee imposed on goods when transporting across international borders, it is a charge from the foreign country and not from AEROBRACELET.

The tax amount will vary depending on certain variables, such as your destination country's tax and duty percentage, category of goods and its value. 

*AEROBRACELET is not responsible for any custom fees/taxes.